[caffed]

Just to chime in here about how terrible and unaccountable the delivery service is -

I bought a part for my bike that on first attempt went to the wrong intermediate routing center. They marked it as undeliverable instead of just rerouting it. I had to get a refund and was promised a $25 credit to my next purchase. That didn’t happen.

I ordered the same item again. It was lost in transit. Got refund with no credit.

It took the third try to get my item. I selected same day delivery on the previous two but not the third.

I live in San Francisco and the item was in their Fremont fullfillment center. So....?

[pythonaut_16]

If they didn't give you a credit that promised you should follow up and hold them accountable. They should have logs of account actions, and if not, you should save a log of the chat where it was promised.

[tomalpha]

Further to this, my £10 credit for missed deliveries could only be applied to items sold by and shipped from Amazon. No third party sellers. It also only showed up right at the end of the checkout process just before the final click.

Mentioning because I both thought I hadn’t been credited with it (first time of chasing Amazon I actually hadn’t it turned out...) and then was miffed I could only use it on a subset of items.