[NameNickHN]

Thanks for your feedback. Five years ago we switched from a software that you install yourself on your own server to a Saas offering. The reason for this was that customers didn't want to update their software and if they wanted to do it, they didn't want to pay for it.

The trouble is exclusively with old customers that don't use the Saas, don't want to use it, and still run the software on their own server. They believe they bought the software and therefore own it. Paying again for something you own is, understandably, not something people gladly do. But then again, software isn't a thing, it's a work in progress. A concept hard to grasp for some people.