[NameNickHN]

Five years ago I've created an update policy that defines how long after the purchase you receive the latest version for free. That was five years too late for this specific customer, but that customer already paid for updates since then. I wondered why the update fee bothered him now.

[tonyedgecombe]

They were probably just having a bad day and you happened to be the nearest person to take it out on, I wouldn't read to much into it.

After a while in this business you start to develop a thick skin.