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by keyboardhitter
3057 days ago
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The interface is very friendly -- it's so simple that I find it compelling to use. A button press doesn't take any time out of my day or any data I wouldn't want to share. (Hopefully there are no strings attached e.g. video monitoring.) When they started appearing near my local pharmacy, it was placed next to a stand of toys with giant cute eyes, which drew my attention to the "matching" happy face. Nice job on strategic placement, I thought. |
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Video monitoring is mentioned in the article together with timestamping. A store had a "customer satisfaction" problem in the morning, so together with video footage, they could determine there was slow-starting employee who was at fault.
> One client discovered that customer satisfaction in a particular store plummeted at ten o’clock every morning. Video from a closed-circuit security camera revealed that the drop was caused by an employee who began work at that hour and took a long time to get going. She was retrained, and the frowns went away.