[tetha]

Our JIRA is kinda our external memory and our input for external teams.

For team members, it's easier and more effective to bob a post-it onto the right white board and explain it during standup. Hosted JIRA is just infuriatingly slow for that workflow, tbh.

For everyone else, yeah. Put in a JIRA ticket, one of us will put in clarifications there. If it's something weird, we'll document steps there and convert them into a runbook later. It's good enough for that.