[itp]

You wrote:

you know Allstate isn't going to be looking for social media information that HELPS your claim.

But from the article:

As for use cases for social media during the insurance claims process, Carpe Data cited two examples. The first one was where a customer was paralyzed. A social media search helped confirm the information more quickly through pictures of the customer in a wheelchair, which ultimately led to the claim being settled and paid out faster.

It's presumably in Allstate's interest to identify fraud, but also to process claims as efficiently as possible, no?

[CPLX]

> The first one was where a customer was paralyzed. A social media search helped confirm the information more quickly through pictures of the customer in a wheelchair

This seems highly dubious. Are they really using information like this to decide to pay a claim? It's pretty easy to put someone into a wheelchair and take a video of it.

The flip side of that is that it's pretty challenging to take video of a paralyzed person playing basketball. It seems clear that the use of this is going to be biased in one direction.

[cortesoft]

My point was a critique of the idea that ‘extra information always makes you more informed’, not specifically about this case.

That being said, I would still be skeptical of the claim that they will always use this information in a balanced manner.

[FireBeyond]

I'm sure it's absolutely no accident that Carpe Data tried to present a (hypothetical?) example that touts the "positive" value of its service.