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by rhino369
3059 days ago
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I agree. The real problem is that app charges you after 5 minutes when the driver is nowhere near the pickup. If the initial estimate is 2 min, and then the driver just drives in a different direction for 5 min, they shouldn't charge the 5 dollar fee in the first place. Especially since its now common for drivers to do this as a method of forcing riders to cancel to help their metrics. Even if the driver is legit lost, that's still not the customers fault. |
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