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by code_sloth 3061 days ago
> ... converting/reformatting 300 Tb of disk is a lot of work, but it's probably less work than contacting Apple ...

He didn't know what the problem was, so he contacted Apple support. Unless you are suggesting he reformat 300tb everytime there's an issue, I don't see how he could have avoided contacting Apple in his situation.

> ... and whining about how Apple is going down the drain in a public blog post.

I don't see why the author can't voice his opinion on his personal blog. You've voicing your appreciation of specific Apple products in a public forum.

> Apple themselves state that AFP is deprecated. Deprecating isn't the same as removing. Unless Apple has previously said they are removing (or will remove) AFP support in High Sierra release notes, or otherwise announce it somewhere, I don't see how it's the user's fault at all.

1 comments

1. I'm suggesting that if you are hosting and supporting your own physical infrastructure and file hosting solution, your first interest should be solving the problem, and as far as I can see Apple gave this outdated setup the best solution available. You can either whine about it or accept the fact that you did not keep your house in order and do whatever it takes to solve it for your users and customers.

2. Of course anyone can voice any opinion about Apple in any forum they want, but I'm not the one with a current ongoing issue that I know a solution to but am choosing not to implement to the benefit of shaming Apple in public instead.

3. You are correct that deprecating isn't removing, but when you're in a niche market (Apple servers), using any setup that includes deprecated protocols or components is a bad idea, and you should know this and plan for it if you elect to roll your own.

The person who wrote this post seems to have a very entitled sense of what he as a customer deserves in terms of continued software support from Apple, and very little sense of what in turn his customers and/or colleagues are entitled to and should expect from him/those that are responsible for keeping their business critical solution working.