[tyingq]

Public humiliation trumps private escalation.

There's really no excuse for a 5 month old customer facing ticket with real notable amounts of money involved. I'd be sorely embarrassed, and it appears they are.

At the very least they need a sensible way to separate issues involving real money to be in a different priority bucket with actual escalation.

[acct1771]

Just give a shit about all inquiries, or pack it in.

My time should now be deprioritized?

[tyingq]

Google seems to have been successful at separating which customers get actual support and which don't. I get your viewpoint, but not many tech companies seem to support it.