[bigB]

Its pretty simple really, Valve just need to get over its god complex and abide by a countries laws. Lets be honest, the Policy in Australia mandates that it must be "fit for purpose" and it pretty fair with its judgement on such things. I know through personal experience that some games state controller support when they dont actually have it, ive got a couple of games which say co-op when its not actually true, I have a VR game which was VR then pulled VR support a month after I got it ( though it was a free to play game so cant complain there). The fact is they have to offer a fair refund policy and in Valves case this would be best to be decided on a case by case basis. All they have to do is state in its current refund policy that it doesn't revoke any users refund rights within their countries laws. Many refund and warranty statements say this and they are perfectly legal. Its not an issue of abuse, its an issue of doing the lawful thing when its the law

[sgift]

> Its pretty simple really, Valve just need to get over its god complex and abide by a countries laws.

I'd like to sign this and hammer it down for every software company that has customers in more than one country.

All this ridiculous discussions about "why should we abide by EU law just because we do business with EU citizens" ... because we are not in a Cyberpunk world, you are not some extra-legal entity which makes their own laws. At least, Australia does something to remind the companies of that. Good for them.

[tutts]

Businesses don't have to abide by EU law when doing business with EU citizens, but when doing business in the EU. It's a small, but sometimes meaningful, distinction.

[shakna]

Check the GDPR. The EU requires certains things of businesses not in the EU, who interact with EU citizens.

[danieltillett]

Even worse it is EU residents and who may or may not be in the EU when they interact with you.

[bdz]

"fit for purpose"

Does that mean in Australia you can return your iPhone when it slows down?

[shakna]

> If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund.

No. But you can get Apple to give you a new battery without charging you for it.