[ssaunier_]

We have been using Front since 2014 at Le Wagon. The goal was to be able to handle our [e-mail] inbound email as a team (3 seats in 2014, 7 now). I considered Zendesk but it felt a bit too overkill for our usage.

You can view Front as a shared Gmail Inbox where you can assign messages to teammates and have private discussions on top of email threads.

They recently added Front Chat which we used to replace the Intercom Chat on https://www.lewagon.com - This way the team only uses one tool (Front) to handle incoming chats or emails.

We've been a customers for 3+ years and are really happy! Congrats on the Series B!