[brendan]

The vast majority of our customers are far from tech savvy. In fact, on the rare occasion where we suggest getting a customer's IT department involved (say, for an email deliverability issue), they often beg us not to -- "IT is too slow, never solves our problems, will want to build their own version of Wistia, etc." I'm always surprised when I hear this, but I guess it means we're doing a good job with the product and support!