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by arstin 3073 days ago
"I'd be keen to hear why you think that switching to another search engine is ridiculous?"

I think you answered your own question: "I reckon that most users wouldn't even notice/realise if they were using another search engine".

For example, the other night I wanted to watch a movie. I entered the title in the Chrome address bar. Google was automatically used of course (yes it's customizable through a few menus, but for most people that means it's auto Google). The first result had an option to rent the movie. I clicked "Rent". Google Play was used of course. And I gave Google $3.

I don't personally mind this particular case, having long ago made the conscious choice to use Google Play over Apple or Amazon...or...ummm...for renting movies (mostly early Chromecast support). But it's a simple illustration of how Google isn't just a "search engine" that pulls up information you query when you want to surf the information superhighway. It's the automatic background interface for a great number of activities we do in our life. The fact most people probably don't even realize that is exactly one problem.

(And this has solutions of course, but it's one point to keep in mind.)

2 comments

I appreciate your point, but the same thing happens in DDG? Enter a movie (e.g. I used Jurassic Park) and I have links in more-or-less-the-same-place to iTunes or Amazon. You could have just as easily given your $3 to those services had you used DDG.

I dont see how that DDG's approach is "ridiculous" compared to how Google does it? Seems like the same sort of background interface to doing "stuff" on the internet, just a different URL. Sure Google have got a joined-up ecosystem (just like Amazon & Apple do), but I dont think in this scenario it presents any real benefits to the end user? You pays your money, you sees your dinosaurs.

Sure people need to switch search engines, and sure people probably wont switch, but I dont think people's laziness/unawareness to switch is justification enough to classify Google a monopoly when viable alternatives exist.

It might be better for browsers to provide a randomised-order "search engine choice screen" on installation about what engine to use, rather than just default to something (a bit like what MS had to do with Browsers IIRC). At least that might stop people getting auto opted-in to using to whichever company have the best relationship with the browser developer.

Yeah, I guess I agree with everything you say, really. But since you emphasize asking about the "ridiculous" quality, I'd just propose what's ridiculous (kinda? but too strong) is that switching from Google to DDG is just a matter of changing URLs for most people. Even going to a different search engine URL probably assumes a way more sophisticated mental model of how the web works than most users have. Second, the input box at google.com is just one way to do things through Google, there's also OK Google for example (which is built into many people's only internet devices), and of course the browser address bar.

I do wonder how problematic it is that the fact Google has it's fingers in a steadily increasing amount of stuff---from medicine and cars to music and home management, all centered around capturing and storing an increasing amount of our personal data---isn't as explicit to most people as it ought to be. Personally I don't have an opinion on whether or not Google should be considered a monopoly, though I'm glad other people are considering the issue more seriously than I.

That seems like a weird example. I just searched for the last film I watched - “Hud” - and Google gives me four options to rent the film, one of which is Google and three of which are not. It is hard to see how Google is harming consumer access to films.
Indeed! Google seems to have been doing a good job so far of trying to preempt being called a monopoly by not really abusing their power. (On the consumer services level at least, no opinion here on others.)