[gist]

> "Did you find everything that you were looking for?"

They don't do that at the store I go to anymore either but it has nothing to do with inventory (which as I mentioned in another comment is the same as it's always been). Could be that they just discovered that it had little upside but some downside. As a customer I sometimes get annoyed being asked that question all the time.

[notatoad]

i've always wondered who actually answers "no" to that question.

If i've made it to the checkout, i've made the decision that i've found everything i'm going to purchase today. even if it wasn't everything i originally came for. If i needed help finding something, i would have asked for help before i got to the checkout.

I'm not going to stand in line at the checkout only to not actually check out, and hold up the line behind me while the cashier helps me find something.

[pbhjpbhj]

I have - they pressed the light to call a supervisor (whilst they continued scanning my items) who found me the item, like finding a replacement for a damaged item, and returned before I'd finished packing the bags. Delay was <1 minute.

[gist]

I would never tell the cashier because they don't appear to be asking in a way to actually use the reply. I have complained at customer service and generally get something like "I will tell the bakery" or "I will tell the seafood manager".

However they don't write anything down at all. I have had complaints about certain items being out or even things like tops for the oatmeal which they just started to offer or plastic bags and so on. So when I get angry enough and if there is more than 1 thing that upsets me I might say something. I get deer in headlights though.

My general attitude is that I am not going to be their quality assurance department and in particular if they don't have what appears to be a good way to even listen or note what I am saying.

At least at a restaurant when you complain you get something for free for doing so (redone meal, discount, take off bill etc). So they have a system (tell the manager he comes to the table) and you generally get something for your effort. So you don't feel that you are wasting your time or being taken advantage of.

[macintux]

Providing feedback that gets lost in the hierarchy is very demoralizing.

Last weekend I got a disinterested shrug from a hotel employee when I pointed out that the shower design in my room was idiotic; I have no confidence that'll get resolved, but at least they emailed me this week with a survey and I was able to unleash a healthy rant.

[intrasight]

The correct answer would always be "yes" because it is highly improbably that what it in stock would not meet your basic nutrition needs. They may not have what you "want" - but that's a different matter.