[Para2016]

Italy? I don't believe your experience was universal.

[thecompilr]

I experienced nothing but exceptional service in Italy.

[toyg]

As an Italian, I'm happy that at least somebody did get great service :)

To be fair, it really varies so much between regions and even towns. Restaurants are usually ok, but regular shops in big cities... eh.

[autarch]

I was just referring to my restaurant experiences, which ranged from fine to excellent.