[datguacdoh]

Disclosure: I am one of the instructors for this course and went through Google's IT Residency Program.

It's unfortunate that the company's external support has such a bad reputation. But our internal support team is actually highly regarded and loved by employees. The training here is very much based on the training we provide to our internal hires.

[softawre]

As someone who works for a biggish software company - internal IT is hugely important when it comes to employee satisfaction.