[twocenter]

> There was clearly no attempt to understand what the user wanted or any attempt to ask the simple questions like "Why do you want X, is X related to Y, would it be handy to pull in related Y for display X"

Asking those questions is being obstructionist. Most end users don't understand the ramifications of what they are requesting. Explaining it all is an effort to bring them up to a level of education that would allow them to do your job. They pay _you_ to do your job and now you are just wasting everybody's time. Why do you have to make everything so complicated!? Why can't you just do what your told? Just add the button and stop asking questions!