[hopeless]

There's a lot we can learn from aviation: accident retrospectives, checklists, master caution alarms, crew relationship management, human factors research, etc.

However, my knowledge of these things is a bit piecemeal and anecdotal. Does anyone know a good book on these things?

[fyfy18]

> crew relationship management

At least with airlines this seems to be largely abandoned now. My wife worked for a large middle eastern airline for a few years, and the crews were just assigned randomly. Well I guess there is a complicated algorithm that figures it out, but given the company has nearly 15,000 cabin crew it’s unlikely you’ll see someone you flew with again on another flight.

Also from the stories I heard people were promoted to managerial roles (on big flights there’s usually a senior for each class, and then a purser who reports to the captain) through seniority, not because they had any specific people skills that made them a good manager.

[dilyevsky]

op probly meant Crew Resource* Management which has nothing to do with crew assigment and is alive and well (on non-shit airlines that is).

[hopeless]

oops, yeah, Crew Resource Management is what I meant — things like making sure a junior officer can question a senior officer when she sees a problem.

Crew Relationship Management is probably something else ;-)

[briandear]

I actually would recommend this book: http://atulgawande.com/book/the-checklist-manifesto/

[hopeless]

yep, you're not the first to recommend it. I was hoping there were a few others in the same vein