[meheleventyone]

I think calling these people trolls misses a significant point that they feel their grievances are genuine. See a bunch of the comments below defending abuse as a legitimate response. This is way more about cultural norms in terms of what is an acceptable way to communicate and moderation is supremely effective at establishing them.

Hate and abuse are definitely hard or impossible to eradicate completely but we can do a lot better than current social media platforms and places like the Steam forums are doing.