[bhouston]

If everyone has been up 24hrs then you will get status updates like that.

I guess it is all hands on deck and there isn't a large enough team to do rotations of shifts? Or the issue is very complex and you need all your best guys around to fix it.

Yikes.

As someone who runs a high availability website, I can feel for them, but it is really bad to be offline this long. I would look to make some changes to that team or address an unstaffing issue or something. This should not happen. This should have been preventable/foreseeable and a risk mitigation strategy could have been in place.

[drinchev]

From what I suspect, we are talking about some backend issue that they are handling. Throughout my career I've never seen a "rotating shifts team" that can handle situations like this. It's usually one guy trying to fix it and a couple of others hanging in the office with a cup of coffee and giving advice on what should the company do next or being forced to update the status page.