[manmal]

How long have you been using it? The keyboard keys getting stuck seems to be a fairly common problem. I think it stems from dirt getting stuck beneath the edges. I had the „k“ key not respond at all for a few days, then I furiously scratched along the edges with a finger nail, and after that it always registered two key strokes (better than none at all). After some weeks, functionality returned to normal.

The escape key has a steep learning curve, but after a few weeks you learn to always hit it. I don’t like the lack of physicality though.

Touchbar controls sometimes get stuck in a State (Eg after sliding volume up or down), so I had some instances of suddenly playing very loud music when I really couldn’t use it.

Battery life is 2h for me, with XCode, Simulators, Safari and Slack open. My previous MBPro (first with Retina display) did 3h in this scenario although its components were older and needed more power. Maybe High Sierra is to blame though.

I would have loved an iteration on the previous design - change 2 USB-A ports for USB-C, maybe the new keyboard and only slightly bigger touchpad, and I personally don’t care about the lit Apple logo. It‘s not nostalgia, but pure practicality. My coworkers were always a bit envious of my MBPro, but now they hear me swearing a lot about this and that.

[deanclatworthy]

I'll add my anecdotal experience to this too. I had to have the whole keyboard replace on mine last week because of a stuck b-key. Fortunately it was still under warranty through work. As of last night some miniscule crumb has got behind the up-arrow key and I have the same problem again.

[manmal]

Yeah.. try cleaning it with a finger nail or piece of sturdy paper. Even though it looks like not doing much, this regularly fixes my problems. Perhaps the crumbs are just pushed inward.

[unwind]

So, uh, you just kkept using the computer even though a common kkey was brokken, for two weekks?!!

And then it healed itself so that's no biggie?

Makes me wonder about your workflow. I write code and would have been in a (silent, I'm from Sweden) rage in a day or less.

Holding out for so long with a major fault seems very forgiving.

[manmal]

You bet I was in rage. I told everyone about it, and ranted on Twitter. I‘m a coder too, you know. But we have no Apple store in Austria, just certified partners, and they all were like „Uhm, we don’t dare try fix this.. we have to send it in. Or do you want a new keyboard? That would be €€€ and you have to leave your machine here with us for a couple days“. Since I have no portable backup machine, I decided to stick it out instead - I thought it might fix itself since it seemed to have to do with dirt beneath the edges. Patient? Yes. Forgiving? Not so much.

[microtonal]

I am so happy that we live a 25 minute drive from an Apple store now. When I lived in the northern Netherlands, there was only an Apple dealer nearby. They were absolutely terrible. I once had a broken 'f' key, the laptop was still under warranty and they were blaming me that I broke the key by removing the key cap (which I didn't). They only repaired the laptop after a lot of arguing.

I had to use my warranty twice at an Apple Store and the experience was stellar. One time they repaired my phone within two hours. With a broken MacBook Pro, they just replaced it. No questions asked. I know that some people have bad experiences, but for me their support has been a lot better than that of Apple dealers and other vendors (looking at you Motorola/Lenovo).

[manmal]

We will reportedly have an Apple store in Vienna, I‘m looking forward to it :)