[jkestelyn]

I don't disagree; my suggestion was tongue-in-cheek. There is no value in optimizing an application that is so flawed that it shouldn't exist to begin with.

Those flaws derive from a wildly optimistic use case for the technology, though. A much cleaner use case would have been a bot intended for Facebook Help (instead of, or to complement, a KB -- assuming people still need that).

More ambitious maybe, but perhaps not impossible, would be a bot that looks for signs of suicidal tendencies in posts or comments and engages the user in therapeutic conversation. (?)