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by asmithmd1 5782 days ago
I agree, don't dismiss design lightly.

I learned from industrial designers at Black & Decker that form can enhance and suggest function.

Just changing the shape of a cordless vacuum cleaner changed peoples impression from "This is a shitty, low-powered vacuum cleaner" to "This is a terrific powered dustpan"

http://www.blackanddecker.com/dustbuster/dustbuster_innovati...

Just changing the outside shape - with no change in product specs. - made the DustBuster into one of the highest selling Black & Decker products ever.