[TeMPOraL]

Exactly. Companies have figured this out long time ago. The customers whose voice matters are not the same group as the customers you are nominally serving. You can see clear examples of that not only with corporations like Comcast, but also in startup economy - often (the way I see it, more often than not), the customers-that-matter are the investors, and not the actual users.

[fjsolwmv]

Because in startups, users are a cost center and the investors are paying all the bills til runway runs out

[TeMPOraL]

That's why when they tell you they care about you as a user, they're lying.