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by tyingq 3078 days ago
I don't know that heavy use vs light use drives when they buy a new phone.
1 comments

It most certainly does...it does for most if not all kind of products.

One example I have at hand is for mobile apps...not the best one in this context but here we go: Most users forget about a app if they haven’t used it in 7 days!

It’s not like they forget to use it, or forget they had it...they forget that it exits!

I'm not sure that phones fit into this paradigm very well. First, having a phone is almost a necessity. Note that I did not say smartphone, but having a device that receives calls and texts is something that nearly every functioning adult will have.

Secondly, many people treat their phone more as a lease than an outright purchase. Carriers provide a ton of options to upgrade your phone regularly that could easily cause low-use users to habitually upgrade every 2 years or so.

Lastly, Apple phones in particular seem to be seen as a luxury. Luxury sales aren't necessarily tied to frequency of use. For example, I have a set of name brand golf clubs that I touch maybe 5 times a summer.

I am definitely not saying that you are wrong, but there are a lot of compounding factors to this. Phones are a fairly unique market.

Cars would be a counterexample.