[alanpost]

You can manage your VPS over SSH using our management console.[1] Since most of our users access their VPS using SSH, it's nice to use the same protocol for powering a machine off and on or accessing the serial console.

By and large our customers know what they're doing. That lets us provide IRC and email-based support that has been described more as working with a colleague than interacting with a vendor. This can be helpful when, for example, a user self-hosting email receives a complaint or has a delivery issue.

Most of the time though we just get out of the way and let you work on your VPS.

1: https://wiki.prgmr.com/mediawiki/index.php/Management_Consol...