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by sixtypoundhound
3094 days ago
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Having run a few areas / programs that delivered a decent amount of innovation in the underlying process, I've been surprised with just how much isn't obvious... My general expectations: - First six months of full time focus on a work process is basically just learning your way around; goal is to get a real process map (actual activity) and proper data source
- By the end of that period, I usually have a hypothesis about the way things ought to be
- Months 6 - 18: get knuckleheads to test hypothesis
- Years 2 - 3: Use results of tests to identify the metrics we actually should have been tracking and build appropriate data sources. Test new sets of hypothesis which work out brilliantly, usually from stuff we thought didn't matter. Incidently... this is likely why most MBA strategy firms are full of shit... they usually exit the project within six months, which as you see... isn't anywhere near enough. |
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