[forapurpose]

> Requests like these are better sent to [e-mail], but note that they simply won't reply to you if they get busy or don't feel like it.

In my experience, the response rate is 100%. Responses are thoughtful, professional, respectful, and even friendly, and they obviously read through even longer messages. It's probably the best customer service of any organization I patronize, besides my attorney who charges a bit more. Given the number of users, the size of the staff and, knowing HN, probably users' demanding nature, I'm impressed.

Now, do I get my 1,000 karma? :)

[forapurpose]

In case anyone ever reads this, I should say that my description of my experiences were real. I added the last line because, reading it, the way I had written it sounded a bit overboard.

[mindcrime]

In my experience, the response rate is 100%. Responses are thoughtful, professional, respectful, and even friendly, and they obviously read through even longer messages. It's probably the best customer service of any organization I patronize, besides my attorney who charges a bit more. Given the number of users, the size of the staff and, knowing HN, probably users' demanding nature, I'm impressed.

Not only that, but @dang's tears cure cancer. Sadly, @dang is so tough that he never cries! @dang has also counted to infinity. Twice! @dang can also strangle you to death with a cordless phone...

[dukeflukem]

Sounds like Chuck Norris jokes to me

[mindcrime]

Dang > Chuck Norris

Hey, c'mon, you gotta admit, that cordless phone thing was pretty damn funny!