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by rue 5784 days ago
> This is the key point. Users don't care.

That is no point at all. Users are not familiar enough with the problem space to be able to care (or not).

1 comments

Hence it's not a problem for them. Problems are what create business opportunities. In the Alta Vista days, I had a search problem (search sucked) but today I do not. If Google went away I would still not have a search problem.

Obviously, if something arcane like QoS became a problem for users, then an ISP would have a more difficult cost/benefit decision to make about how neutral it wished to be.