[ajeet_dhaliwal]

I used to think this but I’m not so sure now. Some people are simply unable to look past extremely ugly interfaces. Some people feel less able to trust applications or web sites that lack good design. I think the answer to the original question is cost. Design can cost more than the coder.

[muzani]

Yeah, after writing that I realized that design is a lot more expensive. You can still get a decent coder who doesn't care about his work, but you can't get a decent designer who doesn't care.

It's important that the designers really understand the user journey, and that's not really something you can buy for just $5,000.