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by jdietrich 3091 days ago
>With the phone under warranty the new battery would be Apple's problem.

The warranty only covers defects, not "wear from normal use". Unless your battery fails completely, Apple aren't going to replace it under warranty.

4 comments

That’s exactly the reason for the slowdown though. Phone shutting off = new battery under warranty. Phone silently slowed down = increase in new iPhone sales.
I’ve been on the fence about this whole battery gate deal. After all, I own some AAPL shares. But what you just said kind of hits the point. Having dealt with Apple’s support over various times in the past, every single encounter I’m crossing my fingers they would continue their generous ways and cover the issue — which they should. But by engineering an intentionally vague symptom of a real underlying problem, it gives their support staff some leeway to interpret each case and whether the customer gets the coverage (eg. Do they buy a lot of Apple products or have AppleCare on a lot of existing products owned?)
When I used to get Apple Care, the fine print said that if the battery capacity fell to 50% or below, within the warranty period (2 yrs) they will replace the battery (swap phones).

This worked for me twice.

Ironically, I stopped getting it because the batteries seemed to get better and better every year.

That's not their policy. The policy is to replace a battery under warranty if the capacity is less than 80%
This is clearly a defect after 4 months.