[samplonius]

> It was easier in those days to find NOC phone numbers and network engineers generally like to fix problems.

Yes, it is super hard now. It took over 5 seconds to find the Cogent support numbers:

http://www.cogentco.com/en/customer-service/support-desk

It if hadn't found anything after 10 seconds, I would have given up and gone back to watching Youtube.

[detaro]

And if I call those numbers I get the people in charge of running the network (which the conversation was about), or a helpdesk that can't do anything directly?