[mseebach]

I used to do that, then I realised that a minimum wage call centre employee's salary/bonus/happiness probably depends in some small way on my answer, so I stopped being clever and just gave the answer they're clearly asking for.

(I do keep an exception for NPS surveys on automated interactions. No, Barclaycard, I will absolutely not recommend you to friends based on the text message you sent me about my increased credit limit, are you literally insane?)

[lpr22]

It’s a truly broken system. I always answer 10 for call center employees, because often they’re not empowered to actually fix anything, and answering anything else often hurts that person instead of shedding light on the broken system they’re stuck in.

The only time I answer less than 10 for a CS person is if they’re actually rude or not trying to be helpful. I much prefer the surveys that ask multiple specific questions that split the interaction between the rep and the outcome.