[jstandard]

This seems unnecessarily callous. The writer was incredibly insulting to a person in a public forum, but that's ok because "well they worked for Uber"?

I don't see this discussion as about whether a corporate PR team is allowed to issue a response. It's about the author childishly lashing out at an individual because he didn't agree with their decision.

[wpietri]

I didn't say it's ok. I said Uber doesn't get to complain.

Indeed, my belief is that this guy's and Uber's behavior are both not-ok, which is exactly why Uber doesn't get to complain.

[village-idiot]

That's not how that works at all.