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by JoshTriplett 3110 days ago
> Can you imagine trying to fix something when some of your users are just unwilling to let you try anything to fix it?

That's what happens when you 1) don't understand the problem you're solving, and push things that aren't appropriate updates through an update mechanism, and 2) lose user trust.
1 comments
youdontknowtho 3110 days ago
Do you really think that they don't understand what problem they are solving?

Compare the number of patches vs windows 7 or the number of cases that require a reboot since XP...they are working towards a better system. That being said, I really, I'm not trolling here, think that you can't make users happy in this age. People have been trained by interactions with crap companies, Microsoft included, to go from 0 to apoplectic immediately just to get a resolution. There's no benefit to being a happy user, you won't get your issues looked at...and there are always issues!

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JoshTriplett 3110 days ago
> Do you really think that they don't understand what problem they are solving?

Yes. Every single person who turns Windows Update off should be considered a critical bug, and their use case should be understood and fixed. The fact that they instead still use it to push anti-features means they still don't understand why people still turn it off.

If they started, today, focusing heavily on getting people to trust Windows Update again and leave it turned on, they'd have a massive uphill battle. But I've seen no signs that that's a focus at all.

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youdontknowtho 3109 days ago
Wow, man. Talk about back seat driving. Why do you think that they have spent over a decade refactoring the operating system into smaller components that can be installed and updated independently? What about peer-to-peer updating and all of the updates that not only don't require a reboot but don't require any user intervention whatsoever?

Something that is an "anti-feature" to you is someone else's (in the case of windows, several million someone else's) every day must have.

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JoshTriplett 3109 days ago
That's not what I'm referring to. I'm talking about things like misclassifying updates as "important" or "critical" rather than "optional" to get them installed onto more systems, which makes people stop trusting that distinction.
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