| The difference is whether I have a contract. If the contract has, "This is what I pay", I am willing to pay that. I agreed to it, it would be dishonest to do otherwise. If there is no contract, I am free to choose whether or how much I pay. I err on the side of generosity. But if you spill my drink on my clothing, then fail to serve my child, then I see no reason why I should voluntarily reward your incompetence. Incidentally even if there is a contract, you would be amazed at how much leeway there turns out to be if you have a problem. For example if your restaurant gave me steak with Brussel sprouts served with it, I'll send it back because I'm allergic to cooked Brussel sprouts. I'm willing to pay for the meal even though I can't enjoy it, but you'd be amazed at how many restaurants will take it back, and offer me a different meal for free. If the new tires that you just installed immediately spring a leak and I complain, you'd be amazed how many tire shops will replace them for free. And so on. If you have a real problem with what you received, and you're polite about it, frequently establishments will try to make it right. |