[emh68]

I've actually recently gotten a fake from Macys.com, so it seems to me that sites like Amazon and eBay are saturated with fakes, and the scammers are infiltrating supply chains in general. (They refused to accept the return, however, so I don't think the problem is that widespread, or maybe they're just not aware of the issue yet.)

This might be brick & mortar's last laugh. How do you protect against fake merchandise? Don't worry about it, customers simply won't buy the obviously incorrect items, and you can identify and deal with them when you take inventory.

[astura]

What was the product, if you don't mind sharing.

[emh68]

Clothing item. I received a really cheap item by the same manufacturer, with a tag jammed into it identifying it as the higher-priced item.