[yummyfajitas]

handhold largely clueless end users via their version of the genius bar,

I think it would be great if google created a "genius bar". I'd call it the "let me just google that for you" bar.

Basically, you go to the bar and ask the bartender a question. He types the question into google and then reads you the answer. He might even refer you to the genius bar in the unlikely even that a quick google search doesn't solve your problem.

[gvb]

That is the square box on the right: http://xkcd.com/627/

[napierzaza]

Sounds perfectly demeaning. Google's style is to have no support whatsoever. So maybe they should stick to that.