[enraged_camel]

Yep. I follow the ecosystem closely (not invested, just fascinated by it) and there are an incredible number of complaints about coinbase in general, and their atrocious support in particular.

A VC-funded SV company should do better.

[plusbryan]

Coinbase has said they've scaled their support team 2x in recent weeks. Surely that's not an easy feat and speaks to the sort of volumes they are handling at the moment.

[FireBeyond]

Coinbase has been saying, publicly, that their support is sorely lagging for a year or more. This is hardly news to them (or their customers).