[forkqueue]

We're currently using entp's tenderapp, and I'm not particularly impressed so I'll definitely be giving you a try.

Some of the problems we've had with tenderapp:

  * Customer's emails getting flagged as spam even though spam checking was supposed to be disabled
  * Customer's email just 'vanishing' (I've been unable to verify this one, on account of there being no traces of the emails whatsoever)
  * Attachments not working
  * Attachments taking forever to be acceessible when they are working

I think a per support staff user charge is a good idea - it's simple and straightforward.

[markbao]

Thanks! We're working on getting attachments working by next week. I've heard that others have problems with Tender too — hopefully we'll be able to fix those.