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by ohnoesmyscv
3104 days ago
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it’s unacceptable to ignore users. At least respond and provide a timeline or a reasonable acknowledgement. Sure, your company might have big accounts thst need more attention, but if there are bugs piled up and feature requests left rotting on the shelf - HIRE. |
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- Base licence $2000 - Feature X - $100 - Fix bug Y - $200
At least it would be clear who has the money to back up their talk. But then would you expect to get the features and bug fixes you hadn't paid for? (Certainly for MATLAB they know how much money people will pay for each toolbox. But of course Sales then focuses only on the new toolboxes...)
I don't think hiring is Atlassian's problem, they have a huge team. Maybe the problems are sitting in the too hard basket. But I don't think so. I think someone decided features=growth and time spend fixing bugs was wasted time. So they are always about the features for the customer they don't have yet, not the ones they do. (And they continually screw their third party plugin developers by implementing popular features in the core. Admittedly, generally better integrated and with saner pricing, but eating their young nonetheless.) The Wilt Chamberlain school of software product development.
(I'm not talking about bugs only I care about -- some of these have thousands of customers demanding a response.)