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by alexanderstears 3103 days ago
This is an over dramatic take. It's too soon to know how Volvo's China factory is working, the initial signs are promising but there's so much more to car quality than how the manufacturer assembles it.

Historically, we've seen inconsistent quality out of Chinese car parts and there's nothing you can do on final assembly to make a defective wheel bearing work better (the only option is to assemble the car with a better wheel bearing). To the extent that the Chinese volvos have Chinese component quality problems, the Chinese factory is further removed from production heaven.

Toyota's Tahara plant is recognized as the plant capable of the best car manufacturing in the world and it wouldn't be possible without the Japanese supplier base. It would have been nice if they compared and contrasted Tahara with Fremont but the Chinese Volvo plant offers a better comparison in terms of modernity.

But I had a horse in the race. I was a model 3 reservation holder but opted for the refund when the quality issues came to light. I take machine quality very seriously and I was worried about resenting the build quality on my model 3. Though I think Tesla can get it right, the complexity of an electric car is much lower than an ICE car.

Toyota has had a target on its back since about 1973 (when its quality advantage became decisive) - everyone benchmarks Toyota's manufacturing. When Toyota launched the Lexus LS400 in 1989, GM engineers concluded that they couldn't replicate the precision and quality with a blank check and an aggressive time frame. In 2010, Consumer Reports estimated that an average 1993 Lexus LS400 had as many trips to the dealer / failures as a brand new Mercedes S class. Now there are more issues at play with a 17 year old car than build quality, but good build quality is a good place to start.

I think Musk has called out Toyota by name as their benchmark. Tesla has a long way to go but I give them the highest odds of making it. They have the most opportunity to consolidate their supplier base. They have one of the most simple cars to manufacture and they have some the cheapest capital - they can turn it into a money game just like Amazon would. They're in the best position to actually hit the target on Toyota's back.

3 comments

If you struggle with build quality with a $68,000 luxury car (the Tesla S) and then continue to struggle with build quality with a $35,000 luxury car (the Tesla 3), how does it make the least bit of sense to focus on increasing volume?

Electric cars being simpler to manufacture makes it more of a red flag that Tesla is struggling with build quality. It indicates that build quality is the harder-won competitive advantage, rather than the ability to design electric cars, the PR boost of having a "visionary founder", or being able to tap Silicon Valley for cash.

If that's the case, it's probably easier for Toyota to design, build, and sell electric cars as well as Tesla than for like Tesla to manufacture cars as well as Toyota.

>how does it make the least bit of sense to focus on increasing volume?

It's easier to amortize the investments in quality. Also, a less expensive car tends to be less complex, it's easier to make a high quality bare bones car than a high quality luxury car. Tesla is unique in that they started with luxury cars, all the other car companies that have started in last 100 years have started with more basic cars.

>Electric cars being simpler to manufacture makes it more of a red flag that Tesla is struggling with build quality

Yes and no. Compare Tesla to a bespoke car manufacturer, Tesla isn't shipping cars with loose radiator hoses but Lotus sometimes does (or they used to).

>It indicates that build quality is the harder-won competitive advantage, rather than the ability to design electric cars, the PR boost of having a "visionary founder", or being able to tap Silicon Valley for cash.

I think you're right on this point. It's a fundamental reason I'm not an investor in Tesla.

>If that's the case, it's probably easier for Toyota to design, build, and sell electric cars as well as Tesla than for like Tesla to manufacture cars as well as Toyota.

I completely agree. The only reason we haven't seen a battery electric, mass produced Toyota is because batteries just don't perform well enough. Toyota has uncompromising quality standards for all their cars - they need to work in hot deserts and cold tundras, batteries can't function in those environments very well. That's one of the reasons they stuck with NiMH for so long in their hybrids and one of the reasons they seem to have the most interest in glass batteries.

However, quality isn't the only thing that sells cars. More people bought Mitsuibishis/Nissans/Renaults from Jan to October 2017 than they bought Toyotas. I think there's room for one more good automaker, and I think Tesla's quality is 'good enough' for rabid fans, I think they can get there for 'normies', but the overlander / jihadist / 3rd world taxi crowd isn't going to give up Toyotas for Teslas any time soon.

Few more years and 'made in China' will be synonymous with top quality and best engineering. Same thing happened to Japan after WWII
Having lived in and worked daily with the former for about 15 years from 1985 to 2000, and the latter for a similar period afterwards, I would say: don't bet on it. Culture matters. And China has demographic scale problems that dwarf those of the Japanese. But! We'll see!
I wouldn't bet on it. Japan was making state of the art products by the 50s - within 15 years after the war. I've heard people say that China is going to become the next Japan for at least 15 years and it's still not true.
"In 2010, Consumer Reports estimated that an average 1993 Lexus LS400 had as many trips to the dealer / failures as a brand new Mercedes S class."

You mean the sedan has overall the same sum of issues after 7 years as a brand new after e.g. one year?

I think your math is off. You mean 17 years, not 7.
17
Correct, the 17 year old Lexus LS400 had as many issues as the 0-12 month old S-class. I'm trying to find a link but coming up empty.

The Lexus LS is an exceptionally well-built car. The quality took a bit of a dip from 2007-2011 but it was still head and shoulders above the rest of the full size luxury cars. But the other years aren't just reliable for full size luxury cars, they're among the most reliable cars on the road.

People joke that the LS series is the gold standard of quality but the 1993/1994, 1999/2000, 2005/2006, and 2012-2017 cars are the platinum water mark.

If you're at all interested in mechanical engineering and you get a chance to ride in one take it. It's really something else. The 1993/1994 ones are a special treat, they're astonishingly like a modern car in all but their infotainment capabilities.

A prominent member of the auto blogging crowd has one that he's trying to get to a million miles. Here's a story of one guy driving it cross country:

https://thegarage.jalopnik.com/im-driving-a-lexus-with-900-0...