[notyourday]

> Well, what I meant (within the response length constraints of Twitter) was that we're not saying you can only buy it from us. Just that the customer needs to buy it someplace. That way a customer can do as the wish - ranging from buying a used one on eBay to getting a new one from Amazon or Best Buy.

Here's what a customer should do:

Just file a complain. Via snail mail. To the FCC. Include screenshots of VP explaining how this is all ok.

After that the customer should enjoy the show. I'm sure at least the customer is going to be provided a top tier service for the rest of his life in any comcast service region. Most likely for free.

This is how one teaches companies to behave. He or she finds a pressure point and exploits it. It does not matter that the opponent is 350lb gorilla. Small joint manipulation by a 95lb girl puts that gorilla on its back. For Comcast, VZ, etc that pressure point is a snail mail complain to the FCC. For national banks, it is the OCC. It works every time it is tried. What does not work is bitching about it on HN.