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by zwily 3116 days ago
They do say they try to email you a bunch of times first... Email seems like a decent enough alternate channel.
1 comments
hackmiester 3116 days ago
They emailed my Comcast.net address, which I didn't even know I had.
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jlivingood 3116 days ago
> They emailed my Comcast.net address, which I didn't even know I had.

I recommend you add your primary email address. You can do this via the self-service portal.

Go to https://customer.xfinity.com/#/settings/account under Account / Settings / Contact Information. IIRC you are sent a confirmation email you have to act on before it takes effect.

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cannonedhamster 3115 days ago
You should mark this day. This is probably the most positive customer experience you're going to ever have with a Comcast employee. I had a choice between Verizon and Comcast. Comcast was cheaper and I still went with Verizon.

Edit: typo.

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