[dannysu]

Also, could you please add ability to get a phone call (instead of text message) to receive recovery options?

That way I can setup my grandparents' phone number or something obscure as yet another recovery option.

And then, please let me lock down any possibility of your support staff screwing up.

[brongondwana]

That's a possibility. We've talked about using something like twillio to read the message out. We haven't had the feedback that this is in high demand.

It also brings issues of its own. Home phones are hard to block number on, and it could be used to troll people in the middle of their night. We need to consider those risks too - it's not a simple and obvious win.