[_arvin]

You nailed it. I couldn't make sense of it either. I wanted to forward the email thread to [e-mail] and be like Tim?? What's going on here man?

Apple is all about the customer (or was at least, shareholders can get pretty pissy these days), and I was trying to spend more(!!) at the Apple Store.

Either way I'm glad I shared my story, thanks HN.

[notte]

_arvin, you absolutely should send that email to Tim Cook. This level of customer experience is just unacceptable.

[_arvin]

I think I will, thanks for the encouragement. It's so unbelievably minor given everything going on in the world, but there was a lot of time invested into phone calls, emails, etc. that could have been easily avoided.

Quick screenshot of our conversation: https://i.imgur.com/bhw4K1k.png

It got to a point where I didn't want to email anymore in worries of being accused of harassing the guy. To this day, no reply or call back.

[ksec]

You spend all that time on Apple but simply took a pass to WF because clearly it is WF and your problem but you thought Apple is nice so you should hunt them down?

[_arvin]

ksec, I saw your other commment as well. I want you to know I have no vendetta against Apple, just a long-time loyal customer that's been treated poorly lately on multiple fronts, that's all.

To be clear, I didn't take a pass at WF, they were so unbelievably helpful that I was like, wait--- why don't I just go straight to the source? And that's how I landed at Apple to help resolve this issue.

I'm surprised you think Apple can't (or should, in your words) this honest mistake. Mistakes happen, what can I say. I'm taking the fall for this even though it was my dad, but it just as well could have been your girlfriend, your brother, your mother. Doesn't matter, you'd want everyone to have the same level of customer support.

[tedunangst]

How is WF not the source? That's where the transaction happened. That's where you go to untransact.

[jkgeyti]

You might want to remove the link. The image isn't censored when viewing the full image - only the thumbnail is.

[_arvin]

Hmm, the image should be censored. I removed both of our names and my thumbnail since he didn't have one.

I think imgur just shows it funny (one with the black-out, one with the whitespace)