[emodendroket]

Man, I did a job that was nothing but phone support for 8 months, and while I think it was great training for designing UIs that won't confuse people you'd have to pay me a lot to go back to doing that. Many people are not kind, patient, or understanding, and they assume you're unintelligent and uneducated (or else why would you be answering phones for a living?). The misery of that experience was the spur that made me abandon plans for a career in Japanese translation and learn IT (and eventually programming) in the first place.