[danschumann]

I'm launching an app soon, and was planning on making customer service an available and plentiful commodity, not hiring any employees yet, so therefore I'll be the de facto phone support guy. I hadn't considered the emotional benefit of both urgency from the negative, and encouragement from the positive, I was mostly thinking about hearing first-hand the bugs, use cases, user experiences, etc, and being able to put out any fires asap. Thanks!