[tikwidd]

Got any pointers on getting into your line of business (e.g. as a business consultant)? What are the big problems you deal with in this space? I really see chatbots as disruptive for customer service, especially for power users, if implemented in the right way.

[olavgg]

The big challenge is creating good data. We constantly analyze chat conversations. Sometimes our chatbot answer wrong because of a corner case that we didn't think about. It could be lack of training data, context mismatch or that follow-up intents are missing. The technology works, but the data structure needs improvement all the time. We have people that work with this and we call them "AI-Trainers".