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by jkestelyn 3125 days ago
"Your chatbot should be purposeful, reflective of your product’s voice, and simpatico with your users"

Agreed 100% but IMO, this is not a function of "personality" but rather a function of deeply understanding user intents. A bot cannot be purposeful if its own designers don't know its purpose from a user-centric perspective.

(Disclaimer: I work on Chatbase, a service for analyzing and optimizing bots)